This Refund Policy (“Policy”) outlines your rights and our obligations under customer, subscriber, or other user refund requests (“you”, “your”, “Customer”) to our services, products, or content (“services”) offered by UK Publishing House, a United Kingdom-formed company incorporated in the United Kingdom (“we”, “us”, “our”, or the “Company”).
Our Policy must be read together with our Terms and Conditions, Privacy Policy, and all other relevant contractual documents at all times.
By coming to our website, purchasing a product, or interacting with us—be it for e-books, books, subscriptions, editorial services, or other goods or services—you are bound by the provisions of this Refund Policy.
2.1 According to UK consumer law, downloadable products like e-books, online papers, digital journals, and downloadable journals are considered non-returnable once download or access has begun, unless the product is defective or not properly described.
2.2 You will be asked to give express consent to waive your statutory right to a 14-day cooling-off period when buying a digital product, by consenting to release permission for access or download to be made available upon successful purchase.
You are entitled to a refund, replacement, or repair, at our discretion. We can also ask for proof of the problem, such as screenshots or error messages, in this instance.
3.1 You can cancel an order for printed/published books, magazines, or journals within 14 calendar days of receiving the goods, without notice, under the Consumer Contracts Regulations.
3.3 We will process the refund within fourteen calendar days from the date of receipt and confirmation of returned goods. Refund will be made through the same mode of payment. A reasonable fee may be levied where returned goods are found to be used or damaged.
4.1 All of our publications, whether in print or electronic format, are non-returnable once the subscription period has commenced.
4.2 You are entitled to cancel the renewal of your subscription, subject to giving notice not less than 48 hours before the date of renewal; if this is done, you will receive a refund of the next period.
4.3 Subscription error payments shall be taken individually to the extent of refund, and no refunds of such a nature are guaranteed.
5.1 The manuscript checking, editing, formatting, publishing package, or consultancy services are included under personalised contracts and service agreements.
5.2 You may cancel these services within 14 days of entering into the contract, provided that no substantial work has commenced. Where work has commenced (e.g. editing, layout, consultation), any refund to be made will be proportionate to the unperformed part of the service.
5.3 Where services have been significantly completed, there shall be no refund.
7.3 Refunds are made in the same mode of payment as the original unless otherwise specified in writing.
This Refund Policy is subject to change at any time without notice. The changes will take effect as soon as published on our website, with the updated “Effective Date” clearly marked at the top of the policy.
It is recommended that you review this Policy from time to time to keep yourself updated about your obligations and rights.
If you have any questions about this Refund Policy, or if you would like to make a request for a refund, feel free to contact:
This Refund Policy, and all claims or disputes arising from or in connection therewith, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.
